|Our philosophy is simple: Have quality products backed up with quality service. Treat others with the same respect and courtesy we like to receive.
CUSTOMER PAYMENT TERMS:
Wrought Iron Handicrafts, Inc. accepts Visa, MasterCard, Discover, American Express, Paypal, Business checks, and Personal checks.
When a customer uses their Visa, MasterCard, Discover, or American Express credit card, most shipments are processed within 1 business day. Many credit card orders are shipped the same day depending on what time the order is received. Shipments will be sent to the same address as the customer's credit card statements are sent. If the customer's ship to address is different than their credit card address than both addresses need to be listed on order form with an explanation.
We do accept preprinted personal and business checks but we do wait approximately 15 business days for these checks to clear before the customer's order is processed for shipment. Personal and business checks must also have the preprinted name of the financial facility shown on check. Please make business or personal checks out to Wrought Iron Handicrafts, Inc. and send directly to our facility located at: 3950 10th Ave NW, Rochester, MN 55901-1336. No two party checks will be accepted. A $30.00 check return fee will be charged to customers for each returned check.
All forms of payments will be in legal U.S. funds. Wrought Iron Handicrafts, Inc. retains the right to refuse any form(s) of payments and the right to change acceptable forms of payments and payment terms at any time.
Sales tax is collected on orders being shipped into:
(If items are for resale - an official tax exempt form from your state with your original signature on the form must be mailed to our facility to be on file. Your orders must indicate if entire purchase or part of is tax exempt at time of checkout in the comments box. Only customers who have sent in an official tax exempt certificate will qualify for tax exempt status.)
SHIPPING OF ORDERS:
Normally we use UPS or USPS Priority Mail service. Orders are sent ground service unless a different shipping option (3 day air, 2 day air, or next day air) is requested by customer. No shipments will be sent C.O.D. Wrought Iron Handicrafts, Inc. retains the right to determine which shipping carriers are used in the shipment of orders.
We ship within the USA and Canada.
FREE metal stampings offered on quantity purchases.
We have over 325 items in stock - these include metal bending tools, metal stampings, and metal. With the wide degree of differences in weights among items, Wrought Iron Handicrafts, Inc. shipping policy is to calculate customers shipping costs on the weight of the package(s) sent, distance, and the value of the order is used for insurance purposes only. Shipping will be added to all orders.
Tool changes/upgrades may be implemented at any time. Wrought Iron Handicrafts, Inc. reserves the right to ship an updated version than what is shown in, but not limited to, catalogs, flyers, magazines, and/or websites.
Wrought Iron Handicrafts, Inc. shall not be held liable for failure to deliver or delays in delivery which occur by causes beyond Wrought Iron Handicrafts, Inc. control, including but not limited to, strikes, other labor disputes, lockouts, fires, floods, embargoes, wars or other outbreaks of hostilities, machinery breakdown, delays by shipping carriers or suppliers, and governmental acts and regulations.
If a customer wishes to receive an email directly from shipping carrier (UPS or USPS) showing the tracking # and projected date of delivery, this needs to be requested on each order and the customer's email address needs to be put down on each order. There is no charge for this service. Wrought Iron Handicrafts, Inc. shall not be held liable for failure of UPS or USPS to deliver or delays in delivery of email to customer.
Prices listed in the online store may be less than if ordering by phone.
Orders will be invoiced out at the time the order is processed for shipment. Invoices are put into one of the customer's boxes being shipped out. It is a 1 part copy invoice. If a customer uses their credit card, then a copy of the credit card transaction will also be placed with the invoice.
Metalcraft tools are guaranteed for 1 year on defective workmanship. This applies to "fair" and "normal" use and does not cover acts of, but not limited to, abuse, misuse, wearable parts, and/or lack of tool maintenance. Wrought Iron Handicrafts, Inc. will repair or replace, at Wrought Iron Handicrafts, Inc. option, the part and/or tool in question. Wrought Iron Handicrafts, Inc. retains the right to have the customer ship the part and/or tool back for inspection by Wrought Iron Handicrafts, Inc. personnel. Customer is responsible for all shipment charges of said part and/or tool. Shipping charges are non refundable. Wrought Iron Handicrafts, Inc. will be the sole judge in determining if part(s) and/or tool in question is the result of defective workmanship.
Wrought Iron Handicrafts, Inc. keeps a large inventory of Metalcraft metal bending tools, metal stampings, and metal in stock. By having a large inventory, it allows Wrought Iron Handicrafts, Inc. to ship most orders out complete and within 2 business days. As much as we try to avoid backorders, an occasion may occur where a product may be temporarily out of stock. When this occurs we will ship the in stock items the customer has ordered. Out of stock item(s) will be shipped as soon as available. Orders are generally shipped out on a first come, first shipped order. Backorders are given highest priority within this shipping process. The customer�s order will be billed out with all items shown on invoice. A note will be put on the invoice concerning the item(s) that are on backorder. If an item will be out of stock for an extended period of time, then the customer will be notified. The customer will have the option to: 1) wait for items availability 2) reorder item at a later time 3) cancel item. For options 2 and 3, the customer will be given a refund. Most backorders are shipped within 2 weeks.
CLAIMS FOR SHIPMENT DAMAGE:
Rarely do we have a claim for damage as our philosophy is to package all orders as we would like to receive them. If damage does occur however, then the customer needs to contact us within 1 week of delivery and explain the damage. The customer needs to save all packages from the order for inspection should the shipping carrier request it. These boxes need to be saved till claim is finished being processed. Wrought Iron Handicrafts, Inc. will handle the customer�s claim through the shipping carrier. The customer will be kept informed of damage claim status.
If a package is missing, then shipping carrier has 7 days in which to complete the trace. After which if the package is still not located, then we will ship out a replacement order to the customer.
Wrought Iron Handicrafts, Inc. retains the right to implement a restocking charge up to 10% on return of unused metal bending tools, metal stampings, metal, and/or Kosy items. Prior authorization from Wrought Iron Handicrafts, Inc. is required, and must be done within 30 days from customer's order being shipped out. Items must be in original boxes, in original condition, complete, and with all packing materials. Wrought Iron Handicrafts, Inc. retains the right to refuse return if requirements are not met and product will be returned to customer at customer's expense. Item(s)/part(s) missing will be charged to customer in addition to the restocking charge. Customer will be responsible for all shipping charges and shipping charges are non refundable. Since tool changes/upgrades may be implemented at any time, used tools, used metal stampings, used metal, and/or used Kosy items may not be returned.
Any waiver of any term and condition of our policies shall not operate or be construed as a continuing waiver of such term or condition or any other term or condition.
All rights reserved. No part of Wrought Iron Handicrafts, Inc. website, store, and/or policies may be reproduced or transmitted in any form or by any means without written permission from Wrought Iron Handicrafts, Inc.
If you have any questions on our policies, please contact us.
Wrought Iron Handicrafts, Inc.
3950 10th Ave NW
Rochester MN 55901-1336
507-289-0836 or 800-456-7738