BuySellCommunity Classifieds - Buy & Sell Locally : Free Online Classifieds
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Frequently Asked Questions

We've tried hard to provide all of the answers you would need to use BuySellCommunity. If after you've looked through our help pages and still cannot find your answer, contact us directly and we'll provide the help you need.
  1. How do I post a free classified listing?
  2. How many free classified ads can I post?
  3. How do I disable or delete a listing?
  4. Can I renew my ads for free?
  5. Can I edit my listing after it's been posted?
  6. What is your fee schedule?
  7. Can I create a web link from my listing to an external website?
  8. How can I tell how many people viewed my ad?
  9. How long are listings available?
  10. I'm a seller - How do buyers contact me?
  11. I'm a buyer - How do I contact a seller to buy or barter for an item?
  12. How much does it cost to set up a web store?
  13. Will all of my current items appear in my store?
  14. How many active listings do I need to activate my store?
  15. Why should I register?
  16. I'm having trouble registering. What should I do?
  17. I've forgotten my password, what should I do?
  18. Is my registration information shared with anyone?
  19. Why should I become a Verified Member?
  20. How do I become a Verified Member?
  21. What are sponsor advertisements?
  22. How do I write a classified ad that sells?
  23. How do I protect myself from fraud?
  24. What are junk and spam listings?
  25. Where can I find your User Agreement and Privacy Policy?

How do I post a free classified listing?

  • Start on the Home page and click on the Sell Your Item link located right below the navigation tab at the top of the page
  • Sign in using your member name and password. If you're not a member, click on the Sign Up Now link and follow our simple registration process. Once you've completed your registration, you can come back and resume the steps below.
  • Follow the instructions to fill in the details of your listing. Make sure to fill in all of the fields marked with the red asterisks (*). When you are done, click Continue to go to the next page.
  • Review your listing for any last minute changes. When you are satisfied, click Confirm to publish your listing on our website.

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How many free classified ads can I post?

You can post as many free ads as you like. There is no limit, provided it's not SPAM or a prohibited item or service as listed in our user agreement.


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How do I disable or delete a listing?

  • Click on the sell tab located along the top navigation bar
  • If you're not signed in, you'll be prompted to enter your member name and password before you can continue
  • From the Listing Manager page, locate the listing you wish to disable or delete
  • To disable a listing click on the disable link, or to delete a listing click on the check box next to the listing and then the delete button

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Can I renew my ads for free?

Yes, renewals are also free.


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Can I edit my listing after it's been posted?

Yes, you can edit your listing even after it's been posted.

  • Navigate to your Listing Manager page by clicking on the sell tab located along the top navigation bar
  • Locate the listing you wish to edit, and then click on the edit link next to it
  • Edit your changes until you're satisfied. When you are done, click Update to apply your changes.

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What is your fee schedule?

Our fee schedule is very simple. Listing a classified ad is free and there are no final transaction or membership fees. The only fees we charge are for optional premium services. Our premium services are for 60 days or when the ad expires. You will receive an email notification when it expires and will have the option to renew.

  • Listing fee - FREE
  • Final transaction fee - FREE
  • Membership fee - FREE
  • Image Uploads - FREE
  • Optional bold highlights - $1.00
  • Optional Web Linking (to direct viewers to your own website) - $2.00
  • Optional feature ad (shown on home and search result pages) - $2.00 and up

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Can I create a web link from my listing to an external website?

Yes. We have provided a premium web linking feature whereby you can link your listing to an external website; provided, the website is not a pornographic, hate, fraud related, questionable content, or other competing classified or auction websites (as determined by BuySellCommunity).


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How can I tell how many people viewed my ad?

The Listing Manager page located under the "sell" tab displays the number of times an ad has been viewed.


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How long are listings available?

Listings are available for 60 days before they expire. Once they expire, you'll receive a notification email with the option to renew your listings for another 60 days for free.


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I'm a seller - How do buyers contact me?

Buyers will be able to contact you through our Contact Seller form. The Contact Seller form is available on each of your listing page - within the Seller Information section. When a buyer fills in this form and clicks Send, a copy of it will be sent to you via email. As we send the buyer's message to you via email, it is important that you keep your email up to date in your Profile Summary page.


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I'm a buyer - How do I contact a seller to buy or barter for an item?

To contact a seller click on the Contact Seller button that is available on your seller's listing page - within the Seller Information section. Fill in the Contact Seller form and click Send. A copy of your message will be forwarded to the seller along with your name and email information. Please only contact the seller if you are interested in buying or bartering for an item. Spam and fraud will not be tolerated.


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How much does it cost to set up a web store?

Just like our basic listing, setting up a web store is absolutely FREE.


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Will all of my current items appear in my store?

Yes. When your store is activated your listings will automatically appear in your store.


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How many active listings do I need to activate my store?

We require that you have at least 10 active and listings to activate your store. Your listings must be distinct items only, and not services.

Please be descriptive about your store and store policies. Derogatory language in your store title and/or description is prohibited. Derogatory store logo/image is prohibited. Please use correct spelling and grammar, as this is a reflection on you and your store image.


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Why should I register?

Registration is required to enjoy these features:

Buyers:

  • Save favorite searches and setup ad alerts
  • Create personalized watch item lists

Sellers:

  • Free classified listings
  • Manage listings and images
  • Track listing performance
  • Access to premium services such as bold highlights and feature ads

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I'm having trouble registering. What should I do?

  • If you didn't receive your registration confirmation email, you may request for another to be sent. Emails are sent by our system within minutes of registration. Your ISP or email service provider may have inadvertently blocked our email. Please check your spam, junk or bulk directory as our confirmation email may have been inadvertently directed there. You may also want to include us on your safe list by adjusting your filter to prevent this from occurring in the future.
  • If you're having trouble clicking on the confirmation link we sent you, you can
  • If your problem is not related to any the above situations, you can contact us at support@buysellcommunity.com for further assistance

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I've forgotten my password, what should I do?

If you've forgotten your password you can use our Forgot Password page to reset.

  • Start from the Member Sign In page and click on the Forgot your member name or password link
  • Enter your member name or email address to identify who you are. Click Continue when you are done.
  • Answer your security question, using the answer you provided during registration. Also enter in your date of birth. If you choose to have your new password sent to an email address that is different from the one on file, enter it as well. When you are done, click Submit.
  • Check your email for your new password

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Is my registration information shared with anyone?

No, we respect your privacy and will never share or sell your information to other members or organizations.


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Why should I become a Verified Member?

By upgrading to Verified Member status, you will promote trust towards potential buyers. Buyers will know that you took the time and effort to assure them, that "you are, who you say you are!"

For a nominal annual fee of $5, Verified Members will enjoy the following benefits:

  • Verified Member logo displayed next to the member's name within ad and store pages
  • Ads listed nationally (across the United States and Canada) through our national listing program
  • No sponsor advertisement within ad pages
  • $5 "credit" that can be used towards other premium services (feature ad, bolding listing, etc.)

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How do I become a Verified Member?

The process is simple and takes just a few minutes to complete. After your payment is received, our system will place an automated call to a telephone number you provide. The call will provide you with a 4-digit confirmation code which you will enter into our website. Once your confirmation code is verified, your upgrade is complete and your membership will be verified.

Please note, your telephone number will remain confidential and will not be shared with anyone.


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What are sponsor advertisements?

In order to offset the cost of maintaining BuySellCommunity as a free service, we display sponsored advertisements within your store and ad pages. Rest assured that we will limit the sponsor advertisement so that it will not obstruct nor hinder the effectiveness of your ad.

For paid ads and verified members, the placement of sponsored advertisements will be waived.


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How do I write a classified ad that sells?

To help you get started, you must first understand that a good classified listing needs to address the following: Attention, Interest and Action.

  • Attention. You must first get the buyers' attention. Your title will do the trick. Be creative, keep it short and mention the best feature of your item. Your item's best feature could be price, quality or just a hot item most people want.
    It's also important to place a keyword in your title, because most buyers will run keyword searches to find an item.
    In addition, try to use some power words that grab buyers' attention. Here are some power word examples: discover, easy, guarantee, new, proven, results, safety, save, dependable.
  • Interest. Your listing needs to be appealing. Within the description of the listing, mention your item's beneficial value. As you already know your intended buyers (as your item has already been categorized), try to think of a way your item will provide benefit to the buyer. For example, if you are selling a car, tell your potential buyer (soon to be the next driver) how well the car will benefit them in every possible way. You may also want to provide a detail description of all the specifications, weight, and dimensions. Better yet, include a digital image of your item. Your image will speak volumes.
  • Action. Be a little assertive and try to use directive towards the end of your description. For example, "send me a message for more details" or "buy now, while supply last". The goal is to try to provoke an action on the buyer's part.

One last thing, be HONEST. By giving your honest representation of the item being put up for sale, this builds trust between you and the buyer. Honesty, above all else, makes a good listing. Remember, buyers will often return back to you for further purchases when they have that trust.

Example:

Title: Need a Dependable Used Car that Drives Well?
2004 Honda Civic - 12,000 miles, automatic transmission, CD, AM/FM radio, power steering, great gas mileage - This car will save you $$ on high gasoline fuel. Send me a message now.


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How do I protect myself from fraud?

We want to provide you with a positive experience and to help you enhance your business of buying and selling online. One of the key issues and concerns our users have relates to suspicious activities. Below are some of the behaviors you may want to look out for when dealing with other buyers and sellers.

The Seller may:

  • Request for payment overseas, payment to a third party, or to a location different than the one listed on the seller's ad
  • Priced a normally expensive item at a very low price
  • Use an image from an outside source that does not relate to the item being put up for sale
  • Refuse to provide a shipment tracking number
  • Repeatedly give excuses why you have not received your item
  • Request payment through a non-traceable method, such as wire transfer, Western Union, and Money Gram
  • Use very poor English

The Buyer may:

  • Request to provide a partial payment and pay for the rest afterward
  • A buyer may "erroneously" overpay you with a cashier's check and asks you to reimburse the "overpayment", although the check is a fake. Banks will cash these checks, but the checks will fail to clear when being processed at a later time.
  • Similarly, after sending a fake cashier's check/money order, a buyer backs out of a deal and asks you to repay by personal check/Western Union/wire transfer
  • Insists on COD method of payment. Many scammers use fake cashier's check on CODs because carriers such as FedEx do little to confirm the buyer's identity.
  • Use very poor English

Additional useful tips:

  • Try to buy and sell locally to avoid long distance fraud
  • Always obtain the buyer/seller's phone number and attempt to communicate directly before agreeing on a sale
  • Do not give out credit card or bank account information through email. Unless the seller has a secure credit card processing feature on his/her website that you trust, do not give out your credit card information.
  • Be wary when dealing with sellers in foreign countries, as the distance and difference in legal systems make it difficult to resolve conflicts
  • If possible, try paying by credit card. Under federal law, if you are defrauded by purchasing with a credit card, you may dispute the charges.
  • Use a reputable intermediary service such as Escrow (www.escrow.com) for a minimal fee will help alleviate cyber fraud. Escrow will hold the buyer's payment till the buyer receives his/her purchased item. Upon receiving his/her item with satisfactory approval, the buyer will subsequently summon Escrow to release the payment to the seller. Hence, this will safeguard both parties from potential fraud.
  • Likewise, use Paypal (www.paypal.com) for online purchases. It operates quite similarly to Escrow and is the most popular form of online funds transfer next to credit cards.
  • Beware of pressure to use an escrow service not listed with the Better Business Bureau (fraudulent sellers may sometimes provide a counterfeit or mirror escrow website or even a counterfeit shipping company website).
  • Be wary of listings relating to: "income guarantees", "get-rich-quick" or other unrealistic claims, and some "work at home and make lots of $$$"
  • If your shipment comes with tracking, request a tracking number from the seller
  • If a high-tech item has a serial number, try asking the seller to provide that number

If and when you notice these types of behaviors from buyers and sellers, please exercise proper judgment and common sense, on whether or not you wish to deal with them.

If you are a victim of fraud or know information of fraud, contact your local secret service field office at http://www.secretservice.gov/field_offices.shtml or call the FTC toll-free at 1-877-FTC-HELP (1-877-382-4357) or file a complaint form at http://www.ftc.gov/ or if you're Canadian, call the Canadian PhoneBusters hotline at 1-888-495-8501. The Internet Fraud Complaint Center is another good site where you can file a complaint: http://www1.ifccfbi.gov/cf1.asp

Helpful Fraud Related Sites:


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What are junk and spam listings?

We offer free classified listings. This does not mean that we accept spam or junk listings that are not only unwanted, but are also rarely viewed. Our classified listings have value; hence, they are for serious buyers and sellers. Your listing should genuinely reveal your item or service; this creates trust on your part and it will only assist you in the sale of your product.

We reserve the right to reject listings or even ban a member who does not adhere to our user agreement in order to help safeguard our community of buyers and sellers. Please see "prohibited items/services" and "spam" in our User Agreement.

In addition, listings for, containing, or linking to the following will not be accepted:

  • Explicit adult products or services
  • "Income-Guarantees", "Get-Rich-Quick" schemes, or unrealistic claims
  • Chain marketing
  • Stuffing envelopes, ad typing, or similar ventures
  • Pyramid or binary schemes

These variant forms of SPAM will also be rejected:

  • Posting identical, near duplicate, or otherwise, variant listings for the same item/service
  • Posting a listing for the sole purpose of collecting user information or raising money
  • Posting a listing with inappropriate links, titles, descriptions, or unauthorized use of content to which the person posting does not have rights
  • Posting a listing that contains unsolicited or unauthorized advertising or promotional materials. This may include a listing that instruct the user(s) to contact the person/company posting the listing for more information and then require the user to pay a fee for the information
  • Posting a job listing that requires a monetary investment by the user at any time
  • Posting a listing that requires a user to register before getting detailed information about the product or position
  • Posting a listing through unauthorized robots (crawling software)
  • Soliciting other members to post a listing or sell their product on their behalf at another classified site

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Where can I find your User Agreement and Privacy Policy?


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